Rubber Injection Molding Machines -REP International

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Visit us at Plast 2012 in Milan, Italy, 08-12 May 2012 ! (pav 11/booth C36)
Home Aftersales

REP Aftersales Department

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A Just-in-Time Service

REP Aftersales |customer service and technical assistance Maintaining your presses, optimizing the performance of your operators and your presses, ensuring the success of your new operations and the transfer of your facilities: these are all requirements that demand a concrete solution, the key factor in the success of your projects.

To accomplish this, REP has a high-performance multi-site organization.

 

To what do we commit ourselves?

Dispatch of spare parts as soon as possible

85% of all parts are dispatched on the same day for orders placed before 10 a.m.
95% of all parts are dispatched to meet the deadlines imposed by the customer.

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The 3 golden rules of the REP service

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That our presses remain active

That our presses remain active thanks not only to the soundness of the technical solutions implemented, but also to:

an original "all options" design that with the benefit of our retrofitting program ensures an on-going functional upgrading capability eliminating the threat of obsolescence

monitoring press condition as provided for in our maintenance contracts

where required, a policy of renovation designed to give the older presses a new lease on life.

 

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Maintenance Contract

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Interview with André Comte, REP Customer Services Manager

Maintenance contract for reduced maintenance cost

 

André Comte, according to you, which are the reasons why the customer should suscribe a maintenance contract?

« Customers will have at their disposal a competent maintenance department which guarantees an availability rate in excess of 98%. Unique technical skills for a quick return on investment. »

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Telediagnosis

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Remote help fully controlled by the customer!

Telediagnostic: Remote help and real time troubleshooting with telediagnosis

When a press has a problem while operating, there is not a minute to be lost in analyzing the origin of the trouble.

REP aftersales technicians can be available in a very short period of time, but it may be necessary to make two visits.

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