Training at the Heart of Customer Service
Always about offering its customers the most comprehensive possible service, the REP group offers a comprehensive range of training sessions. Considering that a poorly or badly trained customer will be less satisfied of his machine or will have to call the after-sales service more often, REP encourages its customers to have their personnel trained.
Every year, more than 300 people are trained throughout the world in REP's facilities or on the production sites of the customers using well-defined programs and suitable pedagogical supports.
The training sessions are held either directly in the customer's plant or in the French head office of REP in Corbas, a few minutes away from Lyons, an opportunity for certain customers to discover Europe or France and to combine business with pleasure. Lyons is the 2nd economic hub of France and the global capital of gastronomy.
REP's customers benefit so far from a technically detailed training, which is held in their language in an overall friendly and nice ambience in small groups. The training sessions of REP held by specialized facilitators take into account all machine generations and configurations by alternating theoretical training in the class room and hands on training in the workshop with machines equipped with various options and different mold types.
Each trainee is handed over a training support document.