Articles
REP Aftersales Department
A Just-in-Time Service
Maintaining your presses, optimizing the performance of your operators and your presses, ensuring the success of your new operations and the transfer of your facilities: these are all requirements that demand a concrete solution, the key factor in the success of your projects.
To accomplish this, REP has a high-performance multi-site organization.
To what do we commit ourselves?
Dispatch of spare parts as soon as possible
85% of all parts are dispatched on the same day for orders placed before 10 a.m. 95% of all parts are dispatched to meet the deadlines imposed by the customer.
The 3 golden rules of the REP service
That our presses remain active
That our presses remain active thanks not only to the soundness of the technical solutions implemented, but also to:
an original "all options" designthat with the benefit of our retrofitting program ensures an on-going functional upgrading capability eliminating the threat of obsolescence
monitoring press condition as provided for in our maintenance contracts
where required, a policy of renovation designed to give the older presses a new lease on life.
Telediagnosis
Remote help fully controlled by the customer!
When a press has a problem while operating, there is not a minute to be lost in analyzing the origin of the trouble.
REP aftersales technicians can be available in a very short period of time, but it may be necessary to make two visits.
Maintenance Contract
Interview with André Comte, REP Customer Services Manager
André Comte, according to you, which are the reasons why the customer should suscribe a maintenance contract?
« Customers will have at their disposal a competent maintenance department which guarantees an availability rate in excess of 98%. Unique technical skills for a quick return on investment. »